This website, thetravelage.com, is operated by Travelage India (“Travelage”, “we”, “us”), registered as Travelage India (GSTIN 09AEPPB4163G3ZF), with its office at 87 MIG Nehru Enclave, Shamshabad Road, Agra, 282001, India. For any privacy question, contact us at travelageindia@gmail.com.

Information we collect

We collect only what we need to plan and run your journey.

Enquiry details: your name, email address, phone or WhatsApp number, country, travel dates, number of travellers, interests and any message you send.
Booking details: if you book, we may need names as they appear on passports, dates of birth, nationality, flight details and, where required by a hotel or monument, passport or ID numbers.
Preferences and needs: dietary requirements, mobility or health information and celebrations you choose to share with us so we can look after you properly.
Website data: IP address, browser and device type, pages visited and cookie identifiers, collected through cookies and analytics tools.

How we use your information

To reply to your enquiry and prepare a tailored proposal.
To make and manage bookings with hotels, drivers, guides, restaurants and attractions.
To keep in touch during your journey and provide support.
To improve our website, itineraries and service.
To meet legal, tax and accounting obligations.
To send you news or offers only if you have agreed to receive them. You can opt out at any time.

Legal basis

If you are in the European Economic Area or the United Kingdom, we process your data on the basis of your consent (for example when you submit a form), to perform a contract with you (when you book), for our legitimate interests in running and improving our business, and to meet legal obligations. In India we process personal data in line with the Digital Personal Data Protection Act, 2023.

International transfers

Travelage is based in India, so your information is processed in India. When we share it with providers outside your country we take reasonable steps to make sure it stays protected.

How long we keep it

We keep enquiry and booking records for as long as needed to serve you and to meet our legal and accounting obligations, typically [Add] period (for example, 7 years for booking and tax records). After that we delete or anonymise them.

Your rights

Ask for a copy of the personal data we hold about you.
Ask us to correct or update it.
Ask us to delete it, where the law allows.
Withdraw your consent at any time, for example to marketing emails.
Object to or ask us to restrict certain processing (EEA and UK visitors).
Complain to your local data protection authority.

To use any of these rights, write to travelageindia@gmail.com. We will reply within a reasonable time and, where required by law, within one month.

Cookies

We use cookies to make the site work, understand how it is used and, where you agree, to measure marketing. You can control cookies through your browser settings and, where we show one, our cookie banner. Blocking some cookies may affect how the site works.

Security

We use reasonable technical and organisational measures to protect your data. No online service is completely secure, so please avoid sending sensitive information such as full card numbers by email.

Children

Our website is not directed at children. If you are travelling with children, please provide their details only as needed for booking, and only if you are their parent or legal guardian.

Other websites

Our site links to other platforms such as Tripadvisor, Viator, Instagram, Facebook, X and LinkedIn. They have their own privacy policies, and we are not responsible for how they use your data.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us / grievance officer

Questions or complaints about your data: [Add] name of grievance officer, travelageindia@gmail.com, 87 MIG Nehru Enclave, Shamshabad Road, Agra, 282001, India.

Questions about this policy?

Write to us and a Travelage specialist will reply personally.