About these terms
These terms apply to your use of thetravelage.com and to journeys you book with Travelage India (“Travelage”, “we”), Travelage India (GSTIN 09AEPPB4163G3ZF), 87 MIG Nehru Enclave, Shamshabad Road, Agra, 282001, India. By sending an enquiry or booking with us you agree to them. Please read them together with our Privacy Policy and Cancellation and Refund Policy.
Our services
We design and operate private journeys in India, including transport, accommodation, guides and experiences. Journeys shown on our website are examples. Every journey is tailored to your dates, interests and preferences, and the final programme is the one confirmed in your written proposal.
Proposals and pricing
Our website does not publish prices because every journey is tailored. We will send you a written proposal with the programme, inclusions and cost. A proposal is valid for [Add] number of days and is subject to availability at the time of booking.
Booking and confirmation
A booking is confirmed only when we send you written confirmation after receiving your booking form and the deposit or payment stated in your proposal ([Add] deposit amount or percentage). Balance payment is due [Add] number of days before arrival.
Payments
We accept [Add] payment methods, such as bank transfer or international card payment through a secure provider. Bank, currency conversion and payment gateway charges may apply and are not covered by Travelage unless stated in your proposal.
Changes and cancellations
Changes you request after booking are subject to availability and may change the cost. Cancellations are handled under our Cancellation and Refund Policy.
Changes we may need to make
Journeys in India depend on weather, traffic, local holidays, security, monument closures and similar factors. For example, the Taj Mahal is closed on Fridays. If we must change a hotel, route or timing, we will offer you an alternative of similar standard and tell you as early as we can.
Your responsibilities
- Hold a valid passport and the correct Indian visa, and meet entry and health requirements.
- Give us accurate names, details and any medical or dietary needs.
- Take out travel and medical insurance. We strongly recommend it.
- Follow the guidance of your guide and driver, local laws and the rules of hotels and monuments.
- Respect local culture and dress codes at religious sites.
Our responsibility
We take reasonable care in arranging your journey and in choosing our suppliers. Some services are provided by independent hotels, transport operators and attractions. To the extent the law allows, we are not responsible for loss, injury, delay or additional costs caused by events outside our control, by actions of third parties, or by your failure to follow reasonable instructions. Nothing in these terms limits liability that cannot be limited by law.
Events outside our control
If events such as natural disasters, severe weather, pandemics, strikes, government restrictions or security incidents prevent a journey or part of it, we will work with you on a reasonable alternative or a credit towards a future booking, as described in our Cancellation and Refund Policy.
Website content
The text, photographs, logos and design on this website belong to Travelage India or its licensors. You may not copy or reuse them without our written permission.
Feedback and complaints
If something is not right during your journey, tell your host or write to us straight away so we can fix it while you are still travelling. You can also write to us within [Add] number of days after your journey.
Governing law
These terms are governed by the laws of India. The courts at [Add] city, India have jurisdiction over any dispute, unless the law gives you the right to bring a claim elsewhere.
Questions about this policy?
Write to us and a Travelage specialist will reply personally.